Terms of service

1. What WayFinder is — and isn't

WayFinder provides self-reflection quizzes, AI-written personal reports and an AI coaching service (“the Guide”) for adults. Everything we provide is for reflection, self-awareness and life design. It is not therapy, counselling, psychotherapy, psychological or medical treatment, diagnosis or advice, and it is not a substitute for any of those. Our Guide is an artificial intelligence, not a human, and not a registered psychologist, therapist, counsellor or health practitioner. Nothing we say should be relied on as professional advice. If you have, or think you may have, a mental-health or medical condition, please see a qualified professional.

2. Emergencies

WayFinder is not an emergency or crisis service and is not monitored by humans in real time. If you are in danger or thinking about harming yourself, contact your local emergency number or a crisis line immediately (see our safety page).

3. Eligibility

You must be 18 or over. By using WayFinder you confirm that you are.

4. Reports

Free results are provided as-is. The full report is a one-time purchase, delivered on screen and by email. If it wasn't useful, reply to your report email within 7 days and we'll refund you.

5. The Guide subscription

The Guide is a monthly subscription. If a free trial is offered, your card is charged automatically when the trial ends and then monthly until you cancel. Cancel any time via the billing portal link in your emails; cancellation takes effect at the end of the current period. Usage is subject to fair-use limits (currently a daily message cap) to keep the service sustainable. Messaging rates from your carrier may apply to SMS.

6. AI limitations

Reports and Guide replies are generated by AI. They can be wrong, generic or miss things. Use your own judgement, and treat everything as a prompt for reflection rather than a verdict. We may keep and review flagged conversations to improve safety.

7. Acceptable use

Don't use WayFinder to seek medical or crisis help, to harm yourself or others, or in breach of any law. We can suspend accounts that do.

8. Liability

To the maximum extent permitted by law (including the Australian Consumer Law guarantees that cannot be excluded), WayFinder is provided “as is” and our liability is limited to the amount you paid us in the previous 3 months.

9. Contact

support@example.com